I am logistics manager at the Brasserie de Silly, where I was hired in January 2012 by Bertrand. My position has evolved enormously. I arrived as a simple storekeeper. Bertrand and Lionel trust me and the brewery is in total evolution. In my role, I am the link between the reception team, which receives orders, production, drivers, transporters and customers. I coordinate the transport of orders either via our drivers, or via the customers’ transporter or by directly loading the containers chartered by the customers. I also take care of orders for non-brewery products for our customers. I take care of my relationships with carriers. This allows me to better manage the vagaries of production, or other events that we do not always control. I try to be flexible so that these carriers are not penalized by certain delays. Example: loading a truck later or earlier allows the driver to return home for the weekend and not be penalized by the legislation of countries like France, Switzerland,… My task also consists in checking all the goods inbound or outbound. Missing goods entail huge delivery costs (at our expense). An order that arrives complete, well presented and without breakage is important in the commercial relationship. An anecdote: A few years ago, we stopped as a family on the holiday road to visit a client in Saint Vincent de Tyrosse who had placed an order 15 days earlier. He welcomes us and shows us around his installations. He introduces us to his staff and now the depot manager begins to criticize the Brasserie de Silly. Incomplete delivery, not delivered to the right places (the customer has two depots). I invite him to show us the order email and the delivery note. He doesn’t want to and his boss has to get angry for him to do it. He complies and brings us the order form. I show him that he did not specify two separate deliveries and that it is therefore normal that he received everything at the headquarters. Then he claims that scotch barrels are missing from his order. I inform him that his order complies with the shipping note and that he has received everything. He denies and calls me a liar. I tell him that the barrels are in his warehouse but that they are not stored properly. I take his elevator and lower a pallet with the scotch barrels! Calm quickly returned. Two days later, I meet the client in Biarritz in his bar. He fired his depot manager and asked me to come and work for him (as you can see, I’m still here)! In my job, I am dependent on production and delays of a day or two are very stressful: tour by organized region, closed customers, past events, … I attach great importance to the quality of the relationship with my colleagues from production. What I like about this job, where I touch on a lot of things, are my relations with production, the reception team, customers, carriers, suppliers.
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