Leave a comment / / By Xavier Toubeau I am logistics manager at the Brasserie de Silly, where I was hired in January 2012 by Bertrand. My position has evolved enormously. I arrived as a simple storekeeper. Bertrand and Lionel trust me and the brewery is evolving completely. In my role, I am the link between the reception team, which receives orders, production, drivers, carriers and customers. I coordinate the transport of orders either via our drivers, or via the customers’ carrier or by directly loading the containers chartered by the customers. I also take care of non-brewery product orders for our coffee maker customers. I take care of my relations with carriers. This allows me to better manage the vagaries of production, or other events that we do not always control. I try to be flexible so that these carriers are not penalized by certain delays. Example: loading a truck later or earlier allows the driver to go home for the weekend and not be penalized by the legislation of countries like France, Switzerland,… My task is also to check all the goods incoming or outgoing. Missing goods lead to enormous delivery costs (at our expense). An order that arrives complete, well presented and without breakage is important in the business relationship. An anecdote: A few years ago, we stopped with our family on the road to vacation to visit a client in Saint Vincent de Tyrosse who had placed an order 15 days previously. He welcomes us and shows us around his facilities. He introduces us to his staff and the depot manager begins to criticize the Brasserie de Silly. Incomplete delivery, not delivered to the right places (the customer has two depots). I invite him to present us the order email and the dispatch note. He doesn’t want to and his boss has to get angry for him to comply. He complies and brings us the order form. I show him that he did not specify two separate deliveries, so it is only fitting that he received everything at headquarters. Then he claims he’s missing some scotch drums from his order. I tell him that his order is in accordance with the dispatch note and that he has received everything. He denies and calls me a liar. I tell him the drums are in his storage but they are not properly stored. I take his elevator and lower a pallet with the scotch drums! Calm quickly returned. Two days later, I meet the client in Biarritz in his bar. He fired his depot manager and asks me to come work for him (as you can see, I’m still here)! In my job, I am dependent on production and delays of a day or two are very stressful: tour by organized region, clients closed, past events,… I attach a lot of importance to the quality of the relationship with my colleagues from production. What I like about this job, where I touch a lot of things, are my relationships with production, the reception team, customers, carriers, suppliers.
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